Privacy Policy of Club Awesome Pty Ltd
1. Who we are
Club Awesome Pty Ltd (ABN 86 691 050 469, trading as “Club Awesome”) is a provider of social work, disability support and supervision services based in New South Wales, Australia.
Our address: 54 Rocky Point Road, Kogarah NSW 2217
Contact email: team@clubawesome.com.au Phone: +61 431 571 045
2. What this policy covers
This Privacy Policy sets out how we collect, hold, use and disclose personal information of clients, prospective clients, supervisees, and website visitors. It also explains how you can access or correct your personal information, and how to make a privacy-related complaint.
3. Our legal obligations
We are bound by the federal Privacy Act 1988 (Cth) and the associated Australian Privacy Principles (APPs), which regulate the collection, use and disclosure of personal information.
Because we work in social work / disability support (including health/other sensitive information), we may also handle “sensitive information” (for example health, disability and allied work matters) which attracts higher protections.
We will comply with applicable NSW state laws regarding privacy and records, and with relevant professional and regulatory obligations in social work and disability support.
4. What kinds of personal information we collect
Depending on the services you engage us for (or our website usage) this may include:
Identifiers (name, date of birth, address, email, phone)
Service-related information (disability support needs, social work history, supervision records, developmental diagnostics, health information)
Payment / billing information (if relevant)
Communications (emails, phone messages, written notes)
Website usage data (cookies, IP address, referral data)
Other information you provide (in intake, assessment, supervision sessions, feedback, surveys)
5. How we collect personal information
Directly from you (via intake forms, supervision agreements, assessment questionnaires, email/phone communications)
From third parties (with your consent or as authorised) such as referring agencies, medical practitioners, support coordinators, guardians/family where applicable
Via our website: when you browse pages, sign-up for newsletters, complete an online form, we may use cookies or analytics.
If sensitive information is collected, we will obtain your consent (which may be implied or explicit depending on context) and ensure you understand what is collected and why.
6. Why we collect, hold, use and disclose your personal information
We principally collect and use your information to:
Provide social work, disability support, and supervision services (including intake, assessment, planning, review)
Communicate with you about services, appointments, feedback, billing
Comply with our professional and legal/regulatory obligations (eg reporting, record-keeping)
Improve our services (through aggregate/anonymous data, service review)
Manage our business (billing, accounting, website management)
With your consent: for marketing or communications (eg newsletters)
We will not collect personal information unless it is reasonably necessary for our functions or services.
7. Disclosure of personal information
We may disclose your personal information to:
Other professionals (with your consent) such as health practitioners, allied service providers, support coordinators, guardians/family (as relevant)
Contractors or third-party service providers (such as IT/cloud providers, billing agents, scheduling software) where they assist us to provide services
Regulatory authorities as required by law (for example under NSW disability or health services regulations)
In aggregated/anonymous form for service improvement (without identifying individuals)
We will not sell your personal information to third parties.
8. Cross-border disclosure
If we use cloud servers, IT service providers or third-party systems located outside Australia, we will take reasonable steps to ensure your personal information remains protected in accordance with the APPs.
If we foresee a likely transfer overseas, we will inform you of the country or region (where practical) or the types of overseas recipients.
9. Data quality and security
We take reasonable steps to:
Ensure the personal information we collect is accurate, up-to-date and complete for the purposes it is used for
Secure your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our staff are trained in confidentiality and privacy obligations. Where we engage third-party providers, we require them to observe equivalent obligations.
10. Storage & retention
We will hold your personal information for as long as necessary for the purposes for which it was collected, or as required by law (eg professional record-keeping obligations). If no longer required, we will destroy or de-identify the information in a secure manner.
11. Access and correction
You may request access to the personal information we hold about you and ask us to correct it, subject to some exceptions permitted by law. We will respond to your request within a reasonable period.
If you believe our records are inaccurate, incomplete or misleading, please contact us so we can rectify.
12. Complaints
If you have a privacy complaint (for example you believe we have mishandled your personal information), you may contact our Privacy Officer at team@clubawesome.com.au. We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Website / Cookies / Analytics
Our website uses cookies (small text files placed on your device) and web-analytics to monitor usage. You can disable cookies in your browser settings, though this may impact site functionality.
We collect certain information automatically (e.g., IP address, browser type, pages visited) and store it in anonymised or aggregate form.
14. Changes to this policy
From time to time we may update this Privacy Policy (for example as our practices or laws change). We will publish the revised version on our website and indicate the date of last revision.
15. Further information
If you’d like a copy of this policy in another form, or you have questions about our privacy practices, please contact us at:
team@clubawesome.com.au
Last updated: 20th October 2025
Terms & Conditions for Use of Website and Services of Club Awesome Pty Ltd
1. Introduction
These terms and conditions (“Terms”) govern your use of the website (the “Site”) of Club Awesome Pty Ltd (“we”, “us”, “our”) and any engagement of our services (social work, disability support, supervision). Please read them carefully. By accessing or using our Site or engaging our services, you accept these Terms.
2. Definitions
“Client” means the person or entity engaging our services.
“Services” means the social work, disability support, and supervision services we provide.
“Site” means this website and any associated online content, forms, portals, apps.
3. Use of the Site
The Site is provided for general information only. It does not constitute professional advice.
We attempt to ensure the content on the Site is accurate and up-to-date, but we do not guarantee it will always be so.
You must not misuse the Site (for example by hacking, transmitting malware, disrupting our services).
We may suspend or withdraw the Site (or parts of it) at any time without notice.
4. Engagement of Services
If you engage our Services, a separate agreement or intake/consent form will apply detailing scope, fees, responsibilities, confidentiality, cancellation, etc.
You agree to provide accurate information when engaging our Services and to notify us of changes that may affect the service provision.
We agree to provide the Services with due skill, care and within applicable professional, legal and regulatory standards relevant to social work, disability support and supervision.
5. Fees and Payment (if applicable)
We will notify you of our fees, and you agree to pay in accordance with the agreement.
Late payment may incur interest or suspension of services (as applicable).
In the absence of a written agreement, we will use our standard published fees.
6. Confidentiality and Privacy
We will maintain confidentiality of your information, subject to legal and ethical obligations (for example mandatory reporting, subpoenas, serious risk to safety).
Our privacy practices are set out in our Privacy Policy as above.
By engaging our Services you consent to our collection, use and disclosure of your personal information as described in the Privacy Policy.
7. Intellectual Property
All content on the Site (text, graphics, logos, images, software) is owned or licensed by us unless otherwise stated.
You may view, download or print content for personal non-commercial use only. You must not reproduce, distribute, republish or commercially exploit the Site content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for any loss, damage or injury (including indirect or consequential loss) arising from your use of the Site or our Services.
Nothing in these Terms excludes liability which cannot legally be excluded (for example under the Australian Consumer Law).
9. Indemnity
You agree to indemnify us against any claim, liability, damage, loss or expense (including legal costs) arising from your breach of these Terms or your negligent use of our Site or Services.
10. Termination & Suspension
We may suspend or terminate provision of Services in accordance with the service agreement (for example non-payment, misconduct).
You may cease using the Site at any time.
Upon termination of Services, your obligations under confidentiality, payment, indemnity and intellectual property survive.
11. Changes to the Terms
We may revise these Terms from time to time. The current version will be published on the Site. Continued use of the Site or our Services after changes constitutes acceptance of the new Terms.
12. Governing Law
These Terms are governed by the law of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
13. General
If a provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions remain in force.
Our failure to enforce any right under these Terms does not constitute a waiver of that right.
These Terms (including any service agreement you enter) comprise the entire agreement between you and us regarding their subject matter.